Returns
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in its original condition and packaging. To exercise this right, please contact us at info@arkawoods.nl. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.
Return exceptions
Please note:
Exclusion of the right of withdrawal is only possible for products: a. Sealed products. When the seal is broken, these products are not returnable. b. that have been created by the entrepreneur in accordance with the customer's requests and specifications; (customization) c. that are clearly personal in nature; d. which cannot be returned due to their nature; e. that can spoil or age quickly; f. the price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence; g. for loose newspapers and magazines; h. for audio and video recordings and computer software of which the consumer has broken the seal.
